OnlyCats Boutique — Terms of Service

Effective date: August 24, 2025

Legal entity: CommuniKitty, Inc. (“OnlyCats Boutique,” “we,” “us,” “our”)

Contact: hello@onlycats.boutique · (415) 894-2462 · 1180 Fernwood Pacific Drive, Topanga, CA 90290, USA

1) What these terms cover

These Terms of Service (“Terms”) govern your access to and use of our website, mobile experiences, and storefronts on third-party platforms (e.g., Google Shopping, Facebook/Instagram Shops, TikTok Shop) (collectively, the “Services”). By visiting or purchasing from us, you agree to these Terms and to our Privacy Policy and Returns & Refunds Policy (together, the “Policies”). If a third-party platform’s rules conflict with these Terms for an order placed on that platform, the platform’s rules will control for that order.

2) Eligibility & your account

• You must be at least 18 (or have a parent/guardian’s consent).
• Provide accurate information and keep it updated.
• You’re responsible for all activity that happens under your account and for keeping your login secure.

3) Products, pricing & availability

• We try to display product info, images, colors, sizing, and materials accurately, but small variations can occur (especially for print-on-demand items).
• Prices, promotions, and availability may change without notice.
• We may limit or cancel quantities to prevent fraud or abuse. If we cancel or change an order, we’ll notify you using the contact info you provided.

4) Payments, taxes & currency

• We accept the payment methods shown at checkout (e.g., major cards, Shop Pay, PayPal, platform payments). We don’t store full card details.
• You authorize us (and our payment processors) to charge your selected method for the total order amount, including applicable taxes, shipping, and fees.
• Prices are shown in USD. If you check out in another currency, your bank or provider may add conversion fees.

5) Shipping, delivery & risk of loss

• Processing time: Most items are made to order. Typical production time is 2–5 business days before shipment (see each product page).
• Delivery estimates shown at checkout are estimates only; carriers may experience delays.
• Risk of loss and title pass to you upon delivery to the shipping address you provided.
• Make sure your address is correct—reshipments due to an incorrect or incomplete address may incur additional shipping costs.

For details, see our Shipping Policy.

6) Returns, exchanges & refunds

Please read our Returns & Refunds Policy for full details. Highlights:

• Window: Request a return/claim within 30 days of delivery.
• Condition: Items must be unworn/unused, with tags/packaging (unless defective).
• Made-to-order/POD: We cover manufacturing defects, misprints, or damage. For sizing issues, we typically offer a one-time discount to re-order the correct size (see policy for current details).
• How to start: Email returns@onlycats.boutique with your order number and photos (if applicable).
• Refund timing: Approved refunds are issued to the original payment method after we receive/inspect the return (bank processing times vary).
• Platform purchases (e.g., TikTok Shop) may require initiating the return through that platform’s process.

7) Subscriptions & preorders (if offered)

• Subscriptions: You authorize recurring charges at the interval shown. Manage or cancel before the next billing date in your account or by contacting us.
• Preorders: Estimated ship dates are targets, not guarantees. You can cancel for a full refund any time before shipment.

8) Promotions, gift cards & store credit

• Promo codes can’t be combined unless we say so, and they don’t apply to taxes, shipping, or gift cards.
• Gift cards are final sale, carry no fees, and don’t expire (except where the law requires otherwise). Treat them like cash; we’re not responsible for lost or stolen cards.
• Store credit must be used on eligible products and can’t be redeemed for cash (unless required by law).

9) User content (reviews, photos, social tags)

If you submit a review, upload content, or tag us (e.g., @onlycatsboutique or #onlycatsboutique), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit, publish, translate, display, and distribute that content in any media for marketing, advertising, or operations. You confirm you own or have permission to share the content and that it doesn’t infringe anyone’s rights or include illegal/offensive material. We may moderate or remove content at our discretion.

10) Acceptable use

You agree not to:

• Break laws or violate the Policies or platform rules.
• Infringe IP rights or upload harmful, deceptive, or defamatory content.
• Interfere with the Services (e.g., scraping, reverse engineering, injecting malware).
• Abuse chargebacks or engage in fraud. We may suspend or terminate access for violations.

11) Intellectual property & takedowns

All site content, logos, graphics, product designs, and trademarks are owned by OnlyCats Boutique or our licensors and are protected by law.

Takedown requests: If you believe something on our Services infringes your IP, email legal@onlycats.boutique with your contact info, the exact URL(s), a description of the work, and your statement under penalty of perjury that you’re authorized to act. We may remove content and notify the contributor.

12) Third-party links & services

We link to or integrate with third parties (e.g., social networks, payment processors, shipping carriers, marketplaces). We don’t control them and aren’t responsible for their content, terms, or privacy practices. Your use of those services is governed by their policies.

13) Communications & SMS (optional)

By providing your email or phone, you agree we may send transactional messages (order confirmations, shipping updates) and—if you opt in—marketing messages.

• You can unsubscribe from emails anytime via the link in the message.
• For SMS: consent isn’t a condition of purchase; message/data rates may apply; reply STOP to opt out or HELP for help.

14) International orders (if enabled)

You’re responsible for any customs duties, taxes, or import fees. Cross-border shipments may be opened by customs. We can’t guarantee delivery timelines due to customs or local carrier constraints.

15) Warranties & disclaimers

Except as expressly stated, the Services and all products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties (express or implied), including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16) Limitation of liability

To the fullest extent permitted by law, OnlyCats Boutique and its officers, employees, agents, suppliers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Services or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product(s) at issue in the 12 months before the claim arose. Some jurisdictions don’t allow certain limitations; in those places, our liability will be limited to the maximum extent allowed by law.

17) Disputes, arbitration & governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

Arbitration: Any dispute arising from or relating to these Terms or the Services will be resolved by binding arbitration administered by AAA in Los Angeles County, California, before a single arbitrator, under AAA’s applicable rules. Class actions and jury trials are waived.

Opt-out: You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing legal@onlycats.boutique with your full name and the statement “I opt out of arbitration.” Either party may bring a claim in small claims court or seek injunctive relief in court for IP or data security issues.

18) Changes to the Services or Terms

We may update the Services and these Terms from time to time. When we post changes, we’ll revise the “Effective date” above. If you continue using the Services after changes take effect, you accept the new Terms.

19) Severability & assignment

If a provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest will remain in effect. You may not assign your rights under these Terms without our consent; we may assign ours as part of a merger, acquisition, or asset sale.

20) Contact

Questions about the Terms?

Email: hello@onlycats.boutique
Mail: CommuniKitty, Inc., 1180 Fernwood Pacific Drive, Topanga, CA 90290, USA